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Blanchard Machinery Customer Support Services

On-site maintenance and repair options remove the troubles of maintaining and managing equipment, putting it all together in a program with one monthly fee. Our programs range from simple on-site lube and maintenance to a total maintenance and repair package. For more information, contact our technical services department (locations here).

On-Site Preventive Maintenance
An on-site preventive maintenance (PM) program can keep your equipment in peak condition. Our CAT-trained professionals can perform scheduled maintenance on your machine at any location in South Carolina.

  • Every 250 hours a technician performs PM on your machine
  • We use Genuine CAT Fluids and Filters made specifically for your CAT machine
  • Blanchard Scheduled Oil Sampling with each service can alert you to potential problems in your power train
    and hydraulic systems. You can also get these reports online.
  • You know what your equipment maintenance will cost - no surprises
  • We properly dispose of all waste oil and used filters - no environmental hassles
  • Complete visual machine inspection provides you with permanent PM record keeping
  • Baldwin filters for your non-CAT equipment

Hydraulic Services
A hydraulic system may lose up to 20% of its performance before an experienced operator notices. These "invisible" efficiency losses can have a big long-term impact on your operating costs, not to mention how repairing complicated hydraulic systems can be expensive. Keeping your systems operating efficiently can save you both time and money. Our Custom Hydraulic Service (CHS) agreement is designed to keep the hydraulic system on your machine operating at peak efficiency.

During a hydraulic service, a complete inspection is performed by a Blanchard professional, establishing the condition of your hydraulic system. We visually check for leaks and damage, drift test all cylinders, check cycle times, relief valve setting, pump flow, and steering time and slip. An inspection report is forwarded to you with the results and any recommended repairs needed to bring your machine up to original operating specs.

A CHS agreement provides two hydraulic system tune ups at 1000 and 3000 hours, and one complete hydraulic system PM service at 2000 hours. All three services are performed at your job site and include scheduled oil analysis and particle counting. You receive a complete inspection report for each service performed detailing your hydraulic system's condition. Your machine receives only CAT fluids and filters, and you get comprehensive reports alerting you to potentially expensive problems - letting you "nip them in the bud."

Scheduled Oil Sampling (SOS) Analysis
Our fluid analysis evaluates your machine's fluids composition. These tests help us determine what's happening inside your system and can provide an early warning against potentially catastrophic problems with your machine's engine. Wear Metal Analysis identifies the specific wear metal and the amount of contaminant in the oil. Infrared Analysis monitors oil condition and signals when contaminants chemically break down oil. Particle Count quantifies both metallic and non metallic particles. It detects the build-up of all particles, including large particles  that Wear Metal Analysis cannot detect, providing an early alarm on abnormal wear.

Once ready, we'll interpret and analyze the SOS reports with you, determine whether additional tests need to be performed, and decide on the right action to take. You can also receive these reports online and through email.

Total Maintenance & Repair
The cost of maintaining and repairing heavy equipment during its lifetime can be over 60% of the initial purchase price. A Total Maintenance & Repair (TM&R) agreement from Blanchard offers a no-hassle approach to managing your machine's operating costs. A TM&R agreement takes the total cost of your machine's maintenance and repairs over a set time period and transforms it into an easy to manage, easy to budget, monthly payment.

TM&R agreements include all normal repairs to the major components of the hydraulic, engine and drive train systems*. Regular maintenance, including inspection reports, record keeping, waste oil & filter disposal, SOS, etc., will be performed every 250 hours. For the life of your agreement, your maintenance and repair budget is set, giving you the peace of mind that comes with knowing your costs in advance.

Does my machine need a systems inspection or CHS agreement?
You and your operators are the first line of preventive maintenance, by inspecting and "listening to" your equipment. If you notice any of the following situations on your machine, it may be time to call Blanchard for a system inspection and Custom Hydraulic Service agreement:

Fluid leaking from a cylinder, hose or pump
Excessive cylinder drift
Overheating or noisy operation
Slow cycle times or a concern about machine performance and productivity
Blisters or abrasions in hose
Loose cylinder joints
SOS results show increased levels of contamination
Your machine has reached its targeted repair-before-failure hours
Your machine is down for other repairs

*Normal wear items like undercarriage, G.E.T., tires, etc. are generally excluded.



 


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