Join the Blanchard Team

Apply Now
844.252.6242
Contact Us

Uptime Advantage

transparent image of a Blanchard Machinery technician working on Cat equipment in the background with Uptime Advantage logo pictured in the center and Customer Value Agreement (CVA) logo pictured in the top right-hand corner

Get Back to Work With Uptime Advantage!

Next-Day Parts. Two-Day Repair. Or You Get Paid.

 

At Blanchard Machinery, we know that uptime is everything. That’s why we’re introducing a new level of support through our service agreements – a bold, clearly defined promise to keep your machines running reliably, with the parts and service you need, exactly when you need them.

 

Exclusively available for equipment with a Customer Value Agreement (CVA), Blanchard’s Uptime Advantage allows you to stay in control of your schedule, your budget, and your uptime. Whether you perform your own maintenance or rely on Blanchard for service, we’ll honor it.

Value Pillars

wheel, cog, and piston icon pictured to represent Blanchrd Machinery's Parts Guarantee Uptime Advantage Value Pillar

Parts Guarantee

Next-day parts availability or up to $1,000 Cat Credit.
service technician with wrench icon pictured to represent Blanchrd Machinery's Service Response Guarantee Uptime Advantage Value Pillar

Service Response Guarantee

On-site technician or shop diagnosis within two days or $300 service credit.
hand with palm facing upwards underneath money icon pictured to represent Blanchrd Machinery's Financial Assurance Uptime Advantage Value Pillar

Financial Assurance

You get credit when we miss. No gray areas.
handshake with shield and checkmark icon pictured to represent Blanchrd Machinery's Predictability & Control Uptime Advantage Value Pillar

Predictability & Control

Clear expectations for uptime and response.

Service Requests Made Simple

With Blanchard’s Uptime Advantage, you can keep downtime at a minimum and requesting service through Cat Central and VisionLink has never been simpler. Check out these quick video guides to see how easy it is to connect with Blanchard Machinery, schedule the work you need, and get your equipment back up and running fast.

Cat Central

With Cat Central, your mobile-hub for all things Cat® equipment, you’ll get real-time support, streamlined parts ordering, and powerful maintenance tools right in your hands. Scan your machine’s QR code, inspect fault codes, pull up manuals, request service, and chat with our experts — all in a few taps. Keep your machines working at peak performance, reduce downtime, and give your team the uptime advantage they deserve.

Video Cover Image

VisionLink

Cat’s VisionLink® online software allows you to continuously monitor the factors that affect your fleet’s productivity using data collected from a Product Link unit installed on your machine. Imagine knowing exactly where your equipment is at every moment. Watch the video to learn how to place a service request all through the app!

Learn More
Video Cover Image

Ready to Experience the Blanchard Uptime Advantage? 

It All Starts With a Customer Value Agreement (CVA)

Partner with us to keep your machine moving and your business growing! Contact Blanchard Machinery to get your fleet under the Blanchard Uptime Advantage through a CVA.  

 

LEARN ABOUT CVAs

 

Got Questions About Blanchard’s Uptime Advantage?

Fill out the form below to have your local rep reach out with more information.

Name
Terms of Service
*If you wish to be removed from receiving future communications, you can opt-out by texting STOP, QUIT, END, REVOKE, OPT-OUT, CANCEL, or UNSUBSCRIBE. Message and data rates may apply based on your mobile carrier’s plan. By opting into SMS communications from Blanchard Machinery, you agree to receive recurring text messages regarding account updates, order notifications, delivery notifications, and general support.