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At Blanchard Machinery, we know that uptime is everything. That’s why we’re introducing our Services Commitment – a bold, clearly defined promise to keep your machines running reliably, with the parts and service you need, exactly when you need them.
Exclusively available for equipment with a Customer Value Agreement (CVA), Blanchard’s Services Commitment allows you to stay in control of your schedule, your budget, and your uptime. Whether you perform your own maintenance or rely on Blanchard for service, we’ll honor it.
Partner with us to keep your machine moving and your business growing! Contact Blanchard Machinery to get your fleet under our Services Commitment through a CVA.
With Blanchard’s Services Commitment, you can keep downtime at a minimum and requesting service through VisionLink has never been simpler. Check out these quick video guides to see how easy it is to connect with Blanchard Machinery, schedule the work you need, and get your equipment back up and running fast.
With Cat Central, your mobile-hub for all things Cat® equipment, you’ll get real-time support, streamlined parts ordering, and powerful maintenance tools right in your hands. Scan your machine’s QR code, inspect fault codes, pull up manuals, request service, and chat with our experts — all in a few taps. Keep your machines working at peak performance, reduce downtime, and give your team the uptime they deserve.
Cat’s VisionLink® online software allows you to continuously monitor the factors that affect your fleet’s productivity using data collected from a Product Link unit installed on your machine. Imagine knowing exactly where your equipment is at every moment. Watch the video to learn how to place a service request all through the app!
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Services Commitment™
Services Commitment™: Services Commitment™ is available only to eligible Construction Industries (CI) customers with qualifying Cat® Customer Value Agreements (CVAs) purchased or renewed through Blanchard Machinery Company on or after January 1, 2026. Eligible machines must be enrolled in an active CVA with dealer labor. The two-day repair commitment begins when the customer authorizes the repair and applies only during normal business hours. The commitment ends when the machine is ready to return to service. Common repairs generally include repairs requiring approximately twelve (12) labor hours or less. Inspections and preventive maintenance (PM) events are excluded from the two-day repair commitment. Delays resulting from customer approval, machine accessibility, additional damage identified during diagnosis, non-standard machine configurations, parts availability, severe weather, supply chain disruptions, labor shortages, acts of God, or other circumstances beyond Blanchard Machinery’s reasonable control may extend the repair commitment. If an eligible repair commitment is not met, qualifying customers may receive up to $1,000 in Cat® Credits per qualifying repair event, subject to Program eligibility and Caterpillar’s Cat® Credit Terms and Conditions. Only one Cat® Credit may be issued per qualifying repair event. Blanchard Machinery reserves the right to determine Program eligibility and to modify, suspend, or discontinue the Program or these Terms & Conditions at any time without prior notice.
Next-day Parts Commitment
Next-day Parts Commitment: Available only to eligible Construction Industries (CI) customers with qualifying Cat® Customer Value Agreements (CVAs) purchased or renewed through Blanchard Machinery Company on or after January 1, 2026. Applies only to eligible maintenance, wear, and common repair parts. If an eligible covered part is not available by the end of the next business day (or by the applicable Order Need-By Date, where applicable), qualifying customers may receive Cat® Credits equal to the lesser of the purchase price paid for the eligible part (excluding taxes and fees) or up to $1,000 per qualifying invoice. Parts covered by Caterpillar Warranty or an Equipment Protection Plan (EPP), work tools, excluded parts, inspections, preventive maintenance events, and other ineligible items do not qualify. Cat® Credits are subject to Caterpillar’s Cat® Credit Terms and Conditions. Blanchard Machinery reserves the right to determine Program eligibility and to modify, suspend, or discontinue the Program or these Terms & Conditions at any time without prior notice.
