Pro

We guarantee you will have your parts on the schedule below:

  • Maintenance & Wear Parts: Available Next Day
  • Common Repair Parts: Available Second Day

If we miss the mark?

You’ll receive CAT Credits up to $1,000, based on order value and need by date.

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Plus

Submit your unplanned repair request to us through your VisionLink or Cat Central app, and we guarantee:

  • Technician On-Site: By end of second Business day
  • Priority Shop Scheduling: Diagnosis and quote by end of second business day

If we are late?

You’ll receive a $300 service credit towards a future repair.*

*Credit not redeemable for cash or current repairs. Cannot be applied to current account balance.

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Value Pillars

Next-day or second-day parts availability or $1,000 Cat Credit.

On-site technician or shop diagnosis within two days or $300 service credit.

You get credit when we miss — no gray areas.

Set clear expectations for uptime and response.

VisionLink

Cat’s VisionLink® online software allows you to continuously monitor the factors that affect your fleet’s productivity using data collected from a Product Link unit installed on your machine. Imagine knowing exactly where your equipment is at every moment. Watch the video to learn how to place a service request all through the app!

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