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Uptime Advantage

transparent image of a Blanchard Machinery technician working on Cat equipment in the background with Uptime Advantage logo pictured in the center and Customer Value Agreement (CVA) logo pictured in the top right-hand corner

Get Back to Work With Uptime Advantage!

Next-Day Parts. Two-Day Repair. Or You Get Paid.

 

At Blanchard Machinery, we know that uptime is everything. That’s why we’re introducing a new level of support through our service agreements – a bold, clearly defined promise to keep your machines running reliably, with the parts and service you need, exactly when you need them.

 

Exclusively available for equipment with a Customer Value Agreement (CVA), Blanchard’s Uptime Advantage allows you to stay in control of your schedule, your budget, and your uptime. Whether you perform your own maintenance or rely on Blanchard for service, we’ll honor it.

Value Pillars

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Parts Guarantee

Next-day parts availability or up to $1,000 Cat Credit.
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Service Response Guarantee

On-site technician or shop diagnosis within two days or $300 service credit.
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Financial Assurance

You get credit when we miss. No gray areas.
handshake with shield and checkmark icon pictured to represent Blanchrd Machinery's Predictability & Control Uptime Advantage Value Pillar

Predictability & Control

Clear expectations for uptime and response.

Service Requests Made Simple

With Blanchard’s Uptime Advantage, you can keep downtime at a minimum and requesting service through Cat Central and VisionLink has never been simpler. Check out these quick video guides to see how easy it is to connect with Blanchard Machinery, schedule the work you need, and get your equipment back up and running fast.

Cat Central

With Cat Central, your mobile-hub for all things Cat® equipment, you’ll get real-time support, streamlined parts ordering, and powerful maintenance tools right in your hands. Scan your machine’s QR code, inspect fault codes, pull up manuals, request service, and chat with our experts — all in a few taps. Keep your machines working at peak performance, reduce downtime, and give your team the uptime advantage they deserve.

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VisionLink

Cat’s VisionLink® online software allows you to continuously monitor the factors that affect your fleet’s productivity using data collected from a Product Link unit installed on your machine. Imagine knowing exactly where your equipment is at every moment. Watch the video to learn how to place a service request all through the app!

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Ready to Experience the Blanchard Uptime Advantage? 

It All Starts With a Customer Value Agreement (CVA)

Partner with us to keep your machine moving and your business growing! Contact Blanchard Machinery to get your fleet under the Blanchard Uptime Advantage through a CVA.  

 

LEARN ABOUT CVAs     CONTACT BLANCHARD